Having trouble? We can help.
A few common questions, and a way to reach a real person.
An in-app purchase didn't unlock
Open the app, go to Settings, and tap "Restore Purchases." This re-syncs your purchases with the App Store. If it still doesn't take, email us below.
The app is crashing or freezing
Make sure you're on the latest version of the app and iOS. If it persists, delete and reinstall — your purchases restore automatically through the App Store.
How do I request a refund?
All purchases are processed by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.
My game progress was lost
Game progress is saved locally. If you reinstalled or switched devices, local data may not carry over. Cloud save is on the roadmap.
MenuLens: dish photos are not loading
Photos are the one part of MenuLens that needs a connection. Check that you are online, then open the dish again. If you are online and the photos still do not appear, you have used up this week's photo lookups. The free tier gets a smaller weekly allowance than a subscription; the count resets each week, and translations keep working without photos.
MenuLens: the menu will not translate
MenuLens translates on the phone with Apple Intelligence, so it needs an iPhone that supports it, with Apple Intelligence turned on in Settings. On other iPhones the scan cannot run. If your phone qualifies and a scan still fails, scan one section of the menu at a time.
Still stuck?
Send a note. One person reads every message and tries to write back within a couple of days.